Frequently Asked Questions
Got a question? Where here to answer! If you don't see your question here, drop us a line on our Contact Page.
Order and Payment
Q. How to shop online?
A: Click on your chosen product, review the details, once you're okay with said product, click add to cart.
Q: How to pay?
A: Once product is added to cart, click the Checkout button. Enter the needed information (e.g., contact info, delivery address), and you can choose your selected payment method.
Q: What are the payment methods?
A: We accept Online Credit/Debit Card Payment and GCash.
Q: Do you accept installment terms on credit card?
A: As of the moment, only credit card straight transaction is available.
Q: How can I check the status of my orders?
A: Log in to your account and check My Orders in your profile.
Q: How can I check if the item is available at my preferred Imperial Appliance Plaza branch?
A: If the item is not available on the website, you may message us on Facebook or go to the Contact Us section for your inquiry.
Q: My payment was unsuccessful, what should I do?
A: Kindly contact your issuing bank or service provider for further details.
Pick up, Delivery, and Shipping
Q: Which areas can you deliver?
A: We only deliver to select areas as of the moment. You may opt to pick up your item in store.
Q: When will my order be delivered?
A: Kindly allow us at least 7 working days to process and deliver your orders.
Q: When will my order be ready for pick up?
A: Kindly allow us at least 7 working days to process and ready your orders for pick up.
Q: How much is your delivery fee?
A: We charge a minimum of PHP 500 delivery fee for select areas.
Q: My area is not within your delivery coverage, can I still place an order?
A: Please refer to our Contact Us section so we can further assist you.
Q: Can someone else receive my order?
A: Yes, provided there is an authorization letter with valid Government ID for both buyer and receiver.
Q: What if I missed or failed to receive my order?
A: Kindly send us a message so we can reschedule your delivery, additional charges may apply.
Q: What are the accepted and valid IDs?
A: Passport or any Government-issued IDs such as National ID, Driver's License, SSS/UMID, GSIS etc.
Account and Registration
Q: How to create an account?
Create your account with these easy steps:
- a. On our website, click on the register button.
- b. Fill in the required fields.
Q: Can I order products without an account?
A: Yes, you may checkout as guest.
Q: How to retrieve my account if I forgot my password?
A: Click Forgot Password to reset and retrieve your account.
Return, Refund, and Exchange
Q: Can I cancel my order?
A: If your order has not yet been processed, you may send us a message through our Contact Us section or email us at shop@imperialapplianceplaza.com.ph.
Q: How can I return or exchange my order?
A: We only accept returned products for the following reasons
- a. Defective Item
- b. Wrong Delivered Item
- c. Damaged Item
Kindly contact shop@imperialappliance.com.ph within 7 days upon receiving your item to report the issue.
Q: How to refund my order?
A: For credit/debit card payments, refund will be made through credit/debit card reversal process within 30 days. For GCash payments, refund will be subject for check releasing. You may message us through our Contact Us section or shop@imperialapplianceplaza.com.ph to select your preferred Imperial Appliance Plaza branch to claim the check. Our Online Assistant will notify you once the check is ready for pick up.
Q: How many days is the free return policy valid?
A: Our free return policy is valid for 7 days. Bring your official receipt for a smooth transaction.